Nowhere on the web site did it point out the solution’s age or that it had been on Exhibit for that prolonged. This lack of disclosure is amazingly misleading. Once i lifted these issues with staff members, the dialogue became significantly dismissive. To prevent escalation, I remaining the store without obtaining the merchandise. Afterwards that evening, I checked the item website page once again—and noticed that the listing experienced quickly been downgraded from “Exceptional” to “Great” affliction, confirming my problems. I contacted customer service through chat, and Even though the representative claimed the item were pulled from sale, I used to be nevertheless ready to see it listed online less than Very good Condition, nonetheless missing any point out of your missing griddle, Display screen status, or age. Following a prolonged chat, I used to be provided a different unit at total selling price—nothing additional. This was a hugely disappointing encounter from the retailer I’ve trusted for years. -“Open Box” could indicate a seven-year-aged Exhibit product with lacking parts. -Web site listings might be inaccurate and lack critical disclosures. -In-retailer interactions could change unprofessional if you elevate respectable fears. -And customer care may well offer no real resolution. I hope this serves being a warning for Other individuals who, like me, count on Very best Get's solution listings and name.
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